For letting and property-management agencies
The maintenance inbox, worked through before you open it.
We help letting and property-management agencies turn tenant emails into draft work orders, chase contractors and keep compliance dates in view. Your property managers approve the work. They stop re-typing it.
Where we start
One maintenance inbox, for 30 days.
A good fit if you manage roughly 300 to 3,000 properties, with a small property-management team and software you intend to keep.
What the desk does
- Reads maintenance emails, forms and photos
- Matches the tenant and the property
- Asks only for the details that are missing
- Creates a draft work order in your maintenance system
- Drafts updates for the tenant and the landlord
What stays with your team
- Gas, electrical and fire reports, escalated by fixed rules
- Vulnerable tenants and complaints
- Rent, arrears, legal notices and evictions
- Choosing contractors and approving spend
- Everything that is sent in your name
Five questions we will ask you.
You do not need to prepare. If any of these is hard to answer, that is usually where the opportunity is.
- How many maintenance requests reach you each month, and by which routes?
- How long does one take, from the first email to a booked contractor?
- Who decides what is urgent, and how?
- Which details get typed into more than one system?
- How many properties does each property manager look after today?
What we look at together
Two weeks of your inbox tells most of the story.
- Requests by type, and by how they arrive
- Staff minutes spent on each request
- Time to a first response
- Contractor chasers sent by hand
- Certificates due and overdue
- Your property, maintenance and accounting software
Want to start smaller? Send us 20 anonymised maintenance emails and we will show you what could be handled automatically. Ask on your discovery call.
Where it can go next.
Once maintenance intake is working and measured, the same approach extends to the admin around it.
Compliance reminders
Gas and electrical certificate dates tracked in one place, with reminders and contractor bookings drafted before they fall due.
Contractor and invoice chasing
Attendance chased on schedule. Invoices and certificates matched to the right job and filed against the right property.
Landlord updates and tenancy admin
A draft update after each change, ready for approval. Onboarding documents collected, checked and filed.
Why now
More rules mean more admin.
The Renters’ Rights Act in England and the recent rental reforms in Ireland add questions, checks and documents to every tenancy. Much of that work is repetitive and rule-bound, which is where automation is safest.
We keep your software
Nothing is replaced. We automate the steps between your inbox, your property and maintenance systems, and your accounts.
We do not sell a chatbot
The desk prepares work for your property managers. It does not take their place, and it does not make safety or legal decisions.