Services
Three things we build. One workflow at a time.
Workflows, assistants and voice agents, each designed around the systems your team already uses and the decisions that should stay with a person.
Workflow automation and integrations
We automate the work between the systems you already pay for.
Most re-typing happens between systems: from the inbox to the work order, from a PDF to the job record. We build the workflow that reads, structures and drafts, so your team checks and approves.
Email and document intake
Maintenance reports, quote requests, invoices and forms turned into structured fields, then routed as a draft for someone to review.
System handoffs
When a job changes status in one system, the other one knows. We start by mapping a single event between two systems.
Chasers and reminders
Contractor chasers, certificate reminders and customer updates sent on schedule, with replies fed back to the record.
For letting agents
A property operations desk for maintenance, compliance and landlord updates.
For freight forwarders
A freight inbox and quote desk that prepares quotes and jobs in your TMS.
We connect to the system you already use where that is practical. Where a workflow needs custom logic, we build it with n8n or Python.
Custom business assistants
Help your team find information and complete agreed tasks.
We scope each assistant around a specific role and the systems it needs. It starts with low-risk lookups and admin, and earns more responsibility from there.
Notes to job record
Turns visit notes and email threads into a structured record the office can act on, so finished jobs become completed records sooner.
Operations assistant
Completes approved actions across your systems, such as updating a job record or assigning a task. Every action is logged, and sensitive ones wait for a person to approve.
Knowledge assistant
Answers repeated questions from your approved manuals, checklists and policies, and shows where the answer came from.
AI reception and customer conversations
Give customers a way to reach you when the team is busy or the office is closed.
Evenings and weekends, answered.
The agent takes the calls that arrive after you close, captures the details and sends your office a structured handover.
- Answers questions you have approved, in wording you have approved
- Captures the caller’s name, contact details and request
- Sends a structured handover by email or into your CRM
- Offers approved booking slots, where booking is supported
- Follows clear fallback routing when it cannot help
Cover for when the phones are busy.
The agent handles overflow or selected call types while staff are on other calls. Everything else goes to a person.
- Picks up overflow so callers are not left ringing
- Handles the call types you choose, and only those
- Routes exceptions and sensitive cases to your team
- Records each call in the same place your staff do
- Can be switched off by you at any time
What stays with people.
Automation is useful because its limits are clear. These are built into every project.
Safety, legal and money decisions
Follow fixed escalation rules your team has approved. The workflow reads and drafts. It does not decide.
Sensitive actions
Need a person’s approval before they happen, and leave an audit trail afterwards.
The off switch
Every workflow launches with a manual fallback and an easy way for you to pause it.